Clear, comprehensive answers about our 100% authentic fragrance collections, decant sample laboratory, payment security, and express delivery.
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Yes. Every full-size fragrance and decant sold by Sniff Story is 100% authentic. We source our products directly from authorised European ateliers, master perfumers and licensed luxury distributors. We do not sell imitations or inspired versions.
A decant is a smaller quantity of an original fragrance transferred from the full-size bottle into a travel-friendly spray bottle.
Our decants are available in 10 ml and 30 ml sizes and are carefully prepared using clean, sterilised equipment. They are a convenient way to experience and wear a fragrance before investing in a full-size bottle.
The main difference is the concentration of fragrance oils.
Eau de Parfum (EDP) generally contains around 18%–25% fragrance oil and typically lasts for several hours on the skin.
Extrait de Parfum has a higher fragrance concentration, usually around 30%–40%, giving it a richer scent profile, stronger projection and generally longer wear.
Actual longevity may vary depending on the fragrance, skin type, weather and application.
We ship orders across India through our courier partners.
For major metro cities such as Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai and Kolkata, delivery generally takes 2–4 business days.
For non-metro cities and regional locations, delivery usually takes around 3–6 business days.
Delivery times may vary slightly depending on your location, courier availability and other circumstances beyond our control.
We offer complimentary express shipping on orders above ₹1,999.
For orders below ₹1,999, a flat shipping fee of ₹149 applies. This helps us maintain secure packaging and reliable delivery for every order.
Once your order has been packed and dispatched, we’ll send you an SMS and email with your courier tracking details and AWB number.
You can also visit the Track Your Order page on our website and enter your order number to check the latest delivery status.
For hygiene and product-safety reasons, opened or used fragrance bottles and decants cannot be returned or restocked.
Since fragrance is a personal experience and can smell different on every individual, we recommend trying a 10 ml discovery decant first before purchasing a full-size bottle.
If your fragrance arrives damaged or leaking, please contact our Concierge team within 48 hours of delivery.
Share clear photos or an unboxing video showing the issue. Once reviewed, we will arrange an expedited replacement at no additional cost or process a full refund, depending on the situation.
We accept all major payment methods through our secure Razorpay payment gateway, including:
• UPI
• Visa
• Mastercard
• American Express
• RuPay
• Select debit cards
• Net banking across 50+ Indian banks
• Cash on Delivery (COD) for eligible PIN codes
Available payment options will be shown at checkout.
Yes. During checkout, you can select our Bespoke Gift Suite option.
Your fragrance will be presented in our signature gift packaging and can include a personalised greeting note, making it ready to gift for any special occasion.
Keep your flacons away from direct sunlight, extreme heat, and bathroom humidity. Store them in a cool, dark drawer, cabinet, or wine cooler between 15°C to 22°C with their caps securely fastened to prevent evaporation of delicate citrus and floral top notes.
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