Return & Refund Policy

1. Luxury Hygiene & Cosmetic Standards

Due to the hygiene, safety, and temperature-sensitive nature of luxury fragrances and personal-care products, opened, unsealed, or sprayed fragrance bottles and decant samples cannot be returned or exchanged once delivered.

This helps us ensure that every customer receives a product in its original, untouched condition.

2. Order Cancellation (Prior to Dispatch)

You may request cancellation within 12 hours of placing your order, or at any time before the order status changes to Shipped / Dispatched.

To request a cancellation:

• Visit your Account / Order History and raise a cancellation request, or contact our Concierge team with your Order ID.
• If the cancellation is approved for a prepaid order, the refund will be initiated to the original payment method.
• Once an order has been packed or dispatched, cancellation may no longer be possible.

For complete cancellation terms, please refer to our Terms & Conditions.

3. Transit Damage, Leakage & Defect Claims

We take care to inspect and securely pack every fragrance before dispatch. However, if your order arrives damaged, leaking, or with a genuine defect, please let us know as soon as possible.

To raise a claim:

• Contact our Concierge team within 48 hours of delivery.
• Share clear photographs or a short unboxing video showing the outer packaging, shipping label, and the damaged or leaking product.
• Include your Order ID and a brief description of the issue.
• Once the claim is reviewed and verified, we will arrange a replacement at no additional cost or process a full refund, depending on the situation.

Please keep the product and original packaging until your request has been resolved.

4. Missing or Incorrect Items

If you receive a fragrance or decant different from what you ordered, or if an item is missing from your package, please contact us within 48 hours of delivery.

Once verified, we will arrange the correct product or suitable resolution. If an incorrect item needs to be returned, we will guide you through the reverse-pickup process.

5. Refund Processing Timelines

Once a refund has been approved, it will be processed according to your original payment method:

• Prepaid Orders — Cards, Net Banking, UPI & Wallets: Refunds are generally initiated within 5–7 business days to the original payment method. Your bank or payment provider may require additional time to reflect the amount.
• Cash on Delivery (COD) Orders: Our Concierge team will contact you for your preferred bank account or UPI details. Once the required details are received and verified, refunds are generally initiated within 2–4 business days.

6. Change of Mind or Fragrance Preference

Fragrance is a personal experience, and the same scent can develop differently depending on skin chemistry, weather, application, and individual preference.

For this reason, we cannot accept returns simply because a fragrance does not suit your personal preference once it has been opened or used.

If you are trying a fragrance for the first time, we recommend exploring a decant or sample size before purchasing a full bottle.

7. Need Help with a Return or Refund?

If something has gone wrong with your order, our Concierge team will be happy to assist.

Please keep your Order ID handy when contacting us so we can review your request quickly.