Effective Date: September 16, 2026
Last Updated: September 16, 2026
Welcome to Sniff Story.
These Terms & Conditions explain the rules that apply when you browse our website, create an account, place an order, contact us or use any of the services available through www.thesniffstory.com.
Throughout these Terms, “Sniff Story”, “we”, “us” and “our” refer to SNIFF STORY ATELIER.
By using our website or placing an order with us, you agree to these Terms together with our Privacy Policy, Shipping Policy, Cancellation & Refund Policy and any other policies referred to on the website.
If you do not agree with these Terms, please do not use the website.
1. Using Our Website
You may use Sniff Story for personal and lawful purposes.
By using the website, you confirm that you are legally capable of entering into a purchase transaction. If you are under the age required to enter into a contract under applicable law, purchases should be made with the involvement of a parent or legal guardian.
You agree not to:
- misuse the website;
- attempt to gain unauthorised access to our systems;
- interfere with website security or functionality;
- introduce viruses or malicious code;
- scrape or copy website content for commercial use without permission;
- use the website for fraudulent or unlawful activity;
- impersonate another person or provide deliberately false information.
We may restrict access to the website where we reasonably believe it is being misused.
2. Your Account
You may be able to browse and purchase products with or without creating an account, depending on the options available on the website.
If you create an account, you are responsible for:
- providing accurate information;
- keeping your login details confidential;
- keeping your contact information up to date; and
- notifying us if you believe your account has been accessed without permission.
You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.
3. Product Information
We try to present our products as clearly and accurately as possible.
Product pages may include information such as fragrance notes, concentration, size, ingredients, usage instructions, imagery and other relevant details.
However, fragrance is naturally subjective.
The way a fragrance smells, develops or lasts can differ from person to person depending on factors such as skin chemistry, environment, application and personal perception.
Descriptions such as fresh, woody, floral, intense, soft, warm or long-lasting are intended to help customers understand the character of a fragrance and should not be treated as an identical experience for every individual.
4. Product Images and Packaging
We make reasonable efforts to ensure that product images, colours and packaging shown on the website are accurate.
However, colours may appear slightly different depending on your screen settings.
Packaging may also occasionally be updated by a brand or manufacturer before website photography is refreshed.
Where such changes do not materially alter the product itself, minor packaging differences will not necessarily mean that an incorrect product has been supplied.
5. Availability
All products are subject to availability.
Adding an item to your cart does not reserve it.
In rare cases, a product may become unavailable after an order has been placed because of stock discrepancies, damage discovered during fulfilment or another operational issue.
If we are unable to supply an item you have paid for, we will contact you and arrange an appropriate refund for the unavailable item.
We will not substitute a materially different product without your agreement.
6. Orders
When you place an order, you are making an offer to purchase the products in your cart.
You will normally receive an order acknowledgement after completing checkout. This confirms that we have received your order; it does not necessarily mean that the order has been accepted for fulfilment.
An order may be declined or cancelled where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- pricing or product information contains an obvious error;
- delivery information is incomplete or invalid;
- we reasonably suspect fraudulent activity; or
- fulfilment is not possible for legal or operational reasons.
If we cancel a prepaid order, the applicable amount will be refunded through the appropriate payment method.
7. Prices and Taxes
Prices displayed on the website are shown in Indian Rupees (₹) unless otherwise stated.
Applicable taxes will be included or shown as required.
Prices, offers and promotions may change from time to time.
A price change will not ordinarily affect an order that has already been accepted, except where there has been an obvious pricing error or where applicable law requires otherwise.
If we discover a material pricing error before dispatch, we may contact you and give you the option to proceed at the correct price or cancel the affected item.
8. Payments
We may offer payment methods through authorised third-party payment providers.
Depending on availability, these may include cards, UPI, net banking, wallets, cash on delivery or other supported methods.
Payment approval is subject to the rules and security checks of the relevant payment provider or financial institution.
We are not responsible for a payment being declined by your bank or payment provider.
Your payment information will also be handled in accordance with our Privacy Policy and the policies of the relevant payment provider.
9. Offers, Coupons and Promotions
From time to time, we may offer coupon codes, promotional pricing, bundles or other offers.
Unless specifically stated otherwise:
- promotions are valid only for the stated period;
- offers cannot necessarily be combined;
- coupon codes may be limited to selected products or customers;
- minimum-order requirements may apply;
- offers may be subject to stock availability; and
- promotional benefits cannot normally be exchanged for cash.
If a promotion contains an obvious technical or pricing error, we may correct it in a manner consistent with applicable consumer law.
10. Shipping and Delivery
Delivery availability, timelines, shipping charges and related conditions are explained in our Shipping Policy.
Delivery dates shown on the website are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Occasionally, deliveries may be affected by circumstances outside our reasonable control, such as courier delays, weather conditions, public holidays, transportation disruption or incorrect delivery information.
Once an order has been dispatched, certain changes to the address or contact details may not be possible.
Please review your shipping information carefully before completing an order.
11. Cancellation, Returns and Refunds
Order cancellations, returns, exchanges and refunds are governed by our Cancellation & Refund Policy / Returns Policy.
Certain fragrance or personal-care products may have specific return restrictions where packaging has been opened, used, damaged or tampered with, particularly where hygiene, safety or product integrity is involved.
Any such restriction will be applied subject to applicable consumer law.
Please review the return policy before purchasing.
Nothing in these Terms is intended to remove rights that cannot legally be excluded under applicable consumer-protection law.
12. Damaged, Incorrect or Missing Products
If your order arrives damaged, contains an incorrect item or is missing an item, please contact our customer-care team within the timeframe mentioned in our Returns or Refund Policy.
We may request reasonable evidence such as:
- photographs of the parcel;
- photographs of the product;
- packaging labels; or
- an unboxing video where our published policy specifically requests one.
This helps us investigate the issue with our fulfilment or delivery partner.
13. Fragrance and Product Safety
Fragrance products should be used according to the instructions and warnings provided on their packaging.
Where applicable:
- products are intended for external use;
- avoid contact with eyes;
- keep products away from flames and excessive heat;
- keep products out of reach of children;
- do not apply to irritated or damaged skin; and
- discontinue use if you experience an unexpected reaction.
Some fragrance products contain alcohol and may remain flammable until dry.
If you have allergies, sensitivities or specific medical concerns, review the ingredient information and seek appropriate professional advice before use.
14. Reviews, Comments and Other Content
We may allow customers to submit reviews, feedback, photographs or other content.
When submitting content, please ensure that it:
- reflects your genuine experience;
- does not contain unlawful, abusive or defamatory material;
- does not infringe another person's intellectual-property or privacy rights;
- does not contain spam or misleading information.
We may moderate or remove content that breaches these requirements.
Where you voluntarily submit a product review or similar content for publication, you grant us permission to display and reasonably use that content in connection with Sniff Story, subject to applicable law and our Privacy Policy.
15. Intellectual Property
The website and its original content—including Sniff Story branding, text, graphics, layout, photographs, illustrations, icons and design elements—are owned by or licensed to us unless otherwise stated.
Third-party brand names, trademarks and product imagery remain the property of their respective owners.
You may use the website for personal shopping and browsing.
You may not reproduce, distribute, commercially exploit or substantially copy our website content without appropriate permission.
16. Third-Party Links
Our website may include links to social platforms, payment providers, courier tracking services or other third-party websites.
These external services are operated independently from Sniff Story.
We are not responsible for their content, availability or privacy practices.
Your use of a third-party service is subject to that provider's own terms and policies.
17. Privacy
Your privacy matters to us.
Our Privacy Policy explains what personal information we collect, why we use it, how it may be shared and the choices available to you.
Please read the Privacy Policy together with these Terms.
18. Website Availability
We work to keep the website accurate, secure and available.
However, we cannot guarantee that it will always operate without interruption or technical errors.
From time to time, we may need to:
- update website features;
- perform maintenance;
- correct errors;
- modify services;
- remove unavailable products; or
- temporarily suspend parts of the website.
We may make reasonable changes to the website without prior notice.
19. Information on the Website
We try to keep product information, prices and other website content accurate and current.
Occasional errors may occur.
If we discover an error that materially affects an order, we will take reasonable steps to correct it and, where appropriate, contact the affected customer.
General editorial or educational content on the website is provided for informational purposes and should not be treated as professional medical or other specialist advice.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.
Subject to that principle, Sniff Story will not be responsible for losses arising solely from circumstances outside our reasonable control or for indirect business losses arising from personal consumer use of the website.
Our responsibility for defective, damaged, misdescribed or incorrectly supplied products remains subject to applicable law and our published customer-care policies.
This section should not be interpreted as limiting your statutory consumer rights.
21. Events Outside Our Control
Sometimes circumstances beyond our reasonable control may affect our ability to operate the website or fulfil an order.
These could include natural disasters, severe weather, transport disruption, strikes, network outages, government restrictions or major failures affecting third-party service providers.
Where this happens, we will make reasonable efforts to minimise the disruption and keep affected customers informed where appropriate.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in our website, services, business practices or legal requirements.
The current version will always be published on this page.
The Last Updated date at the top will indicate when the Terms were most recently changed.
Changes will generally apply from the date they are published unless another effective date is stated.
23. Governing Law
These Terms are governed by the laws of India.
Any dispute will be handled in accordance with applicable Indian law and the jurisdiction available under applicable consumer and other laws.
Nothing in this clause restricts any mandatory right or remedy available to a consumer under applicable law.
